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Cloud Computing: Interview

United Nations UNFPA Revamps Content Management Software

Brad Kain President and Managing Partner at QUOIN talks about the Integration

Hi Brad. Thanks for taking the time to sit down with us to discuss your latest win of the UNFPA content management project with Jahia CMS. Tell us about the UNFPA website project. Just for background info, UNFPA is the United Nations Population Fund, an international development agency that promotes the right of every woman, man and child to enjoy a life of health and equal opportunity. UNFPA supports countries in using population data for policies and programs to reduce poverty and to ensure that every pregnancy is wanted, every birth is safe, every young person is free of HIV, and every girl and woman is treated with dignity and respect. The three core areas of their work - reproductive health, gender equality and population and development strategies - are inextricably related. Population dynamics, including growth rates, age structure, fertility and mortality, migration and more, influence every aspect of human, social and economic development. Reproductive health and women's empowerment powerfully affect, and are affected by, population trends. For each core area, UNFPA created large databases.

Brad Kain: UNFPA is a leader in digital media within the UN, offices throughout the world with a global website, 7 regional portals and over 100 country websites.

So what does the integration project look like? How does this fit with Jahia's mission and what can these sites achieve with assistance from Jahia CMS?

Brad Kain: Quoin recently won a three-year contract with the United Nations Population Fund (www.unfpa.org) to provide Jahia CMS support and site development. We will work with this global mission-driven client to redesign the organization, regional, and country web sites. Our onshore/offshore team is looking forward to providing rapid and effective development support as the UNFPA focuses on the use of social media to engage visitors.

What kind of development and support services will be provided through the Quoin partnership and the adoption of Jahia 6.5 technology?

Brad Kain: Global website and audience services with seven regional portals are the first part of development. While the global website is in English, there will also be over one hundred multi-lingual country websites supported with contributors from around the globe. Quoin will provide development and support services for all UNFPA offices throughout the world through our resource center in Managua, Nicaragua. The Jahia team will guide UNFPA through the migration from the current system to our managed server environment Jahia 6.5 and other open source tools.
UNFPA is a longstanding user of Jahia. This project needs to be fully deployed globally in a short period of time, and Jahia has proved to be highly scalable in order to make it a reality.

Based on what criteria did Jahia win the UNFPA project? Why Jahia?

Brad Kain: UNFPA decided to select Jahia, back in 2008, as its global web platform based on a combination of features rather than just one single feature set. The ability to integrate social media, personalize user experience with embarked portal capabilities, to manage multiple sites and multiple languages, as well as the platform's scalability and flexibility are the main reasons for this choice. Quoin was selected as an implementing partner of choice because of its experience and track record with the Jahia platform, its ability to deliver quickly both onsite and offshore.

What kind of social media capabilities do you mean?

Brad Kain: We will put three modules in place. The first is a blog module. It can either run as a standalone blogging site or be plugged into any existing Jahia project. The goal was to re-factor the existing blog code and to provide a fresh, well designed and standard-based blog application. This application will provide a solid and flexible platform for anyone to deploy user generated blogs with a complete set of features such as direct content creation -with no popups and no edit mode- user generated comments, tag clouds and a built-in faceted search.

The second is a newsletter module, which aims to help Marketers and other Information Workers create and customize professional-looking newsletters to better interact with their communities. This module is an ideal option to build customized internal or external marketing campaigns.

Thirdly, we have a form builder module, which allows editors to quickly design and deploy a form. Power knowledge workers with no technical expertise can now easily add a new form to any page of any site. All form inputs and files are automatically stored and managed within the Jahia Document Manager for further external reuse (mailing, spreadsheet, database import etc.).

What multi-site capabilities separate Jahia from other CMS solutions?

Brad Kain: Multi-site management capabilities are a critical differentiator for CMS solutions.

It is the combination of Multisite management, multi languages, multi roles and multi users that makes Jahia multiple site management unique and capable of delivering on any site federation policy. This means Global UNFPA guidelines can be enforced, while still allowing local UNFPA agencies to deliver their own locally targeted content.

Explain the way Jahia supports sharing of web portal and document content. How does this improve collaboration among developers?

Brad Kain: UNFPA wants to expand and improve how people can contribute content globally, through both documents and web content. Jahia fully bundles all content features into one package, allowing users to manage everything from the web browser, anywhere in the world- this includes site administration.

What are some advantages of management and deployment within the browser?

Brad Kain: Jahia's portlet deployment from the web browser is unique. There is no server infrastructure or local hub, which is beneficial for some developing countries with slow internet connections which need a thin client fact. Logistics in Jahia are down to the bare bone. A global set of contributors with an uneven set of equipment can contribute.

Brad, you mentioned the service perspective, what exactly do you mean?

Brad Kain: We are running a US-based and offshore service support. Jahia and Quoin are innovative, nimble teams what are fully capable of providing global support for a global project.

Speed of development for a huge organization like the UNFPA is very important. Why is the Jahia solution the best fit?

Brad Kain: Everything in Jahia is browser based, allowing it to quickly deploy to all sites which facilitates it being a truly global site.

What is multi origin content and how does it improve the overall developer experience? What benefits will be seen by users of the UNFPA websites?

Brad Kain: UNFPA has a lot of multi-origin content; web, doc and table based data content. Jahia combines web, document, and portal, search and social features, into one. All demographic, population and statistical data will be available in one place. This is an improvement as there are currently three major databases on the UNFPA website.

What savings & maintenance facilities do you target as result?

Brad Kain: UNFPA is really looking to develop a resource center in partnering with Quoin, to service needs for Jahia developers around the world. We target consistency of support, development and deployments.

In what ways will Jahia help your clients be more effective than previous web development tools and content management software?

Brad Kain: Content solutions aim at improving time to value and time to market while keeping costs under control, rather than writing and translating the same thing many times. There are ways for streamlining the management of ‘enterprise content'. UNFPA made the informed and profound decision for investing in global content management with multisite support that considers the different circumstances of content contributors worldwide. Managing content outside the organization is as important managing it within. Lack of human and financial resources to address demand for localized content are common barriers to successful global expansion. Jahia offers the right infrastructure for innovation.

Are there any other third parties are involved in the UNFPA project?

Brad: Yes, we work together with Dexero. Dexero will continue to provide critical support in monitoring and administration of the hardware and software for the Jahia platform. # # #

To learn more about Quoin, follow the company at http://www.quoininc.com/, for more info on Jahia CMS pls go to http://www.jahia.com or follow them http://twitter.com/#!/Jahia

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Xenia von Wedel is a Tech blogger and Enterprise Media Consultant in Silicon Valley and Paris, serving clients in a variety of industries worldwide. She is focused on thought leadership content creation and syndication, media outreach and strategy. She mainly writes about Blockchain, Enterprise, B2B solutions, social media and open source software, but throws the occasional oddball into the mix. Tip her if you like her articles: http://xeniar.tip.me