Xenia von Wedel

Normal 0 false false false EN-US X-NONE X-NONE Open Source IT Service Management Solution Provider OTRS Inc., actually one of the top providers of open source Service Desk and ITIL-compatible IT service management (ITSM) solutions around, just launched OTRS::ITSM 2.0, bringing affordable ITIL-compatible change management to companies worldwide. ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by thousands of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme. ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organisations' growin... (more)

White Paper Alert: How to Deliver Peak Performance to Meet Massive Web Content Delivery Demands

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